Shipping policy
Shipping & Delivery Policy
At XShark store, we are committed to delivering high-quality products at competitive prices by working with a global fulfillment network. This allows us to offer a wide selection of unique items that may not be available in traditional retail stores.
---
1. Order Processing
All orders are processed within 1–3 business days after successful payment confirmation.
- Orders are not processed on weekends or public holidays
- During high demand periods, processing times may extend slightly
Once processed, orders are dispatched and enter the shipping phase.
---
2. Shipping Timeframes
Delivery times vary based on product availability and destination.
- Domestic Shipping: 3 – 7 Business Days
- International Shipping: 7 – 15 Business Days (in some cases up to 20 business days)
Important:
Shipping times are estimates, not guarantees. Delays may occur due to logistics, weather conditions, or customs clearance.
---
3. Split Shipments
To ensure faster delivery, items in your order may be shipped separately from different fulfillment centers.
- You may receive multiple packages
- Delivery times for each item may vary
---
4. Tracking Information
Tracking details will be provided once your order has been shipped.
- Tracking updates may take 2–5 days to reflect in the system
- Some shipments may have limited tracking depending on destination
---
5. Delivery Delays
While we strive for timely delivery, delays can occur due to factors beyond our control, including:
- High order volume
- Customs inspections
- Courier disruptions
- Remote delivery locations
We appreciate your patience and understanding in such situations.
---
6. Incorrect Address Policy
Customers are responsible for providing accurate shipping information.
- Orders with incorrect or incomplete addresses may be delayed or lost
- We are not liable for failed deliveries due to incorrect details
---
7. Lost or Delayed Orders
If your order has not arrived within 30 business days, please contact us.
- We will investigate and provide a resolution (replacement or refund if applicable)
---
8. Delivery Confirmation
Once an order is marked as delivered by the courier, it is considered successfully fulfilled.
- We are not responsible for lost or stolen packages after delivery confirmation
- Customers are advised to ensure secure delivery locations
---
9. Customs & Duties
For international orders:
- Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer
- Delays due to customs are beyond our control
---
10. Customer Responsibility
By placing an order, you acknowledge and agree that:
- Delivery times are estimated and may vary
- Products may be shipped from different locations
- External factors may impact shipping timelines
---
11. Contact Us
For any shipping-related inquiries, please contact us at:
📩 xsharkkart@gmail.com
---
Note: By placing an order with Xshark, you agree to the terms outlined in this Shipping Policy.