Refund policy

Return and Refund Policy (Damaged Items Only)

At Xshark, we only offer refunds or replacements for products that arrive damaged or defective.

To request a refund or replacement, customers must provide a clear unboxing video showing:

- The sealed package before opening

- The full unboxing process

- The visible damage or defect

Important Conditions:

- The unboxing video is mandatory for all damage claims

- Claims without proper video proof will not be accepted

- The request must be made within 48 hours of delivery

If the issue is verified, we will:

- Provide a replacement, or

- Issue a refund, depending on the situation

We do not offer refunds for:

- Change of mind

- Incorrect orders placed by the customer

- Damage caused after delivery

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For any issues, contact us at:

📧 xsharkkart@gmail.com